Support and contact
How can we help?
For MVP launch, contact is email-first. Replace the placeholder addresses with final business inboxes before production.
Primary support path
Email support@noghost.app for account access, phone verification, transactional messaging, pass packs, payments, billing questions, meetup room issues, or safety-related account support.
What to include
- The phone number or email you use to sign in, if you are comfortable sharing it in email.
- The room PIN or approximate meetup time if the issue is about a specific room.
- A short description of what happened and what you expected to happen.
- For billing, include the Stripe receipt or purchase time if available. Do not send full card numbers.
Common support topics
- Trouble receiving a phone verification code or transactional message
- Questions about pass packs, failed payments, refunds, or Stripe receipts
- Help with a PIN room, status update, ETA, or meetup outcome
- Requests about account data, privacy, or legal notices
Legal and privacy notices
Send legal notices, privacy notices, or formal data requests to legal@noghost.app. Noghost does not provide emergency response. If someone may be in immediate danger, contact local emergency services.